Privacy & Data Protection
At ph24, your personal information is treated with the same care we put into every payout — fast, secure, and always handled responsibly. This Privacy Policy explains exactly what we collect, why we collect it, and how you stay in control.
Our Commitments
Privacy isn't a checkbox for us. Here are the six principles that shape how ph24 handles your personal data every single day.
ph24 only collects what's necessary to run your account, process your transactions, and comply with PAGCOR and Anti-Money Laundering Act requirements. Nothing more.
Every piece of data you send to ph24 — from your login credentials to your GCash reference number — travels through encrypted channels, the same standard used by Philippine banks.
ph24 does not sell, rent, or trade your personal information to any third-party advertiser or data broker. Your data exists to serve your account, not someone else's business.
Only authorised ph24 personnel with a legitimate operational need can access your account data. All staff access is logged, audited, and subject to confidentiality agreements.
ph24 operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, overseen by the National Privacy Commission (NPC).
You have the right to access, correct, and request deletion of your personal data at any time. ph24 processes these requests promptly and without unnecessary hurdles.
This Privacy Policy describes how ph24 — accessible at ph24.best and operated under a valid PAGCOR license — collects, processes, stores, and protects the personal information of its registered players and website visitors. It is written to comply with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations issued by the National Privacy Commission of the Philippines.
By registering an account on ph24, making a deposit, or simply browsing the site, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here.
ph24 takes privacy seriously — not as a legal formality, but as a genuine obligation to the millions of Filipinos who trust us with their information. If you have any questions after reading this policy, our Data Protection Officer (DPO) is reachable at the contact details in Section 15.
ph24 collects personal data in the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address, home address | Account communications, transaction notifications, support |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration | Personalisation, responsible gaming monitoring, analytics |
| Communication Data | Support chat logs, emails, call records (where applicable) | Customer service, dispute resolution, compliance records |
ph24 does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or racial/ethnic origin) unless specifically required by law or for responsible gaming interventions.
ph24 collects your personal data through the following channels:
ph24 processes your personal data for the following purposes:
Under the Philippine Data Privacy Act, ph24 processes your personal data on the following legal grounds:
ph24 retains your personal data only for as long as necessary for the purposes it was collected, or as required by Philippine law. The following general retention periods apply:
When the retention period expires, ph24 securely deletes or anonymises your data so it can no longer be linked back to you.
Protecting your data from unauthorised access, loss, or misuse is a top priority at ph24. The following technical and organisational measures are in place:
ph24 uses cookies and similar browser storage technologies to make the platform work and improve your experience. Here's what we use and why:
You can manage cookie preferences through your browser settings. Clearing cookies will log you out of ph24 and reset any stored preferences.
ph24 is strictly for adults aged 21 years and above. We do not knowingly collect or process the personal data of anyone below this age threshold. If ph24 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.
If you believe a minor has registered on ph24, please contact our Data Protection Officer immediately at the details provided in Section 15. We take this very seriously and will act without delay.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph24:
Request a copy of the personal data ph24 holds about you at any time.
Request correction of inaccurate or incomplete personal data in your profile.
Request deletion of your data where it is no longer necessary and no legal retention obligation applies.
Object to processing of your data for direct marketing or where processing is based on legitimate interest.
Receive your personal data in a structured, machine-readable format for transfer to another controller.
File a complaint directly with the National Privacy Commission (NPC) if you believe ph24 has mishandled your data.
To exercise any of these rights, contact ph24's Data Protection Officer using the details in Section 15. ph24 will respond to all valid requests within fifteen (15) business days. Requests may require identity verification before processing.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, ph24 will:
ph24 maintains an internal Data Breach Response Team that is activated immediately upon detection of any potential security incident. Response procedures are tested regularly through tabletop exercises.
ph24's primary data infrastructure is hosted within the Philippines. Where certain technical services — such as cloud storage, analytics, or fraud detection platforms — are provided by international vendors, data shared with those vendors is protected by contractual safeguards requiring them to apply data protection standards equivalent to Philippine law.
ph24 will not transfer your personal data to a foreign jurisdiction unless that country provides an adequate level of protection or appropriate safeguards are in place, in accordance with the DPA's provisions on cross-border transfers.
ph24 may update this Privacy Policy from time to time to reflect changes in our practices, the platforms we use, or applicable law. When material changes are made, we will notify active players via email and display a prominent notice on ph24.best at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of ph24 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
For any privacy-related query, data subject request, or concern about how ph24 processes your personal information, contact our designated Data Protection Officer:
ph24 aims to acknowledge all privacy requests within two (2) business days and resolve them within fifteen (15) business days. If you are unsatisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.